Last updated on: 12-12-2025

1. Introduction

We, Inddig Media Private Limited, a company incorporated under the Companies Act, 2013, having our registered office at Satyamev S Cube, 506 - 508, Tapovan Cir, near Decathlon, opp. Gwalbhog, GIDC Bhat, Motera, Ahmedabad, Gujarat 380005, India ("Company", "we", "us", or "our") are the proprietors of the websites inddigmedia.in and inddigmedia.com (collectively referred to as the "Website"), including the content, information, and services offered therein ("Services").

We are committed to taking reasonable measures to protect the users' ("You"/"Your"/"User") right to privacy and handling the personal information that you provide to us by accessing our Website and/or availing our Services. This Privacy Policy provides an overview of how we collect, use, share, and reasonably secure your information when you visit our Website or engage with us for our Services. This Privacy Policy shall be applicable to Users who access, browse, and/or use the Website, including availing the Services.

When you access, interact with, and/or use our Website and Services, you agree to provide express and voluntary consent to the collection, use, retention, disclosure, and storage of certain sensitive and non-sensitive personal data and information ("Information") as per the terms of this Privacy Policy mentioned herein.

GST Number: 24AAGCI9377M1ZV
CIN no: U72200GJ2022PTC137083

2. Definitions

For the purpose of this Privacy Policy, wherever the context requires:
• "Account" refers to a client account, which may be created for managing ongoing projects and services.
• "Applicable Laws" shall mean any statute, law, regulation, ordinance, rule, judgment, order, decree, by-law, approval from the concerned authority, government resolution, order, directive, guideline, policy, requirement, or other governmental restriction or any other similar form of decision thereof, or determination by, or any interpretation or adjudication having the force of law of any of the foregoing, by any concerned authority having jurisdiction over the matter.
• "Device"means any device that can access the Website, such as a computer, a cell phone or a digital tablet.
• "Party", "Parties" shall be used to refer to the Company or the User, individually or collectively.
• "Services" refers to the digital marketing, branding, web development, content creation, and other professional services offered by the Company.
• "Deliverables" refers to the final work product created by the Company for the Client as part of the Services, such as website designs, branding materials, marketing campaigns, and reports.

3. Information We Collect

When you visit our Website or avail of our Services, we collect certain information about you. The categories of information we collect from Users of and visitors to our Website are:
• Personal Information : This includes any information that relates to an identified or identifiable individual, such as full name, contact number, email ID, country, organization, and designation. This is typically collected when you fill out a contact form, request a quote, or subscribe to our newsletter.
• Business Information: When you engage us for our Services, you may provide us with information about your business, marketing goals, project requirements, brand assets (logos, images), and other materials necessary for us to deliver our work.
• Internet or other electronic network activity information : This includes, for example, device screen size, device type (unique device identifiers), browser information, your interactions with our Website, and the preferred language used to display our Website.
• Audio, video, and other electronic data : : This includes audio, electronic, visual, or similar information, such as chat and any interaction you may have with us (such as for customer service purposes), as well as your profile photo. It also includes any information you submit in forums, chat, or message boards, as well as feedback or testimonials you provide about our Services.
• Profiles and Inferences : This includes inferences drawn from any of the information identified above to create a profile reflecting preferences, characteristics, predispositions, behaviour, and attitudes, primarily to understand your business needs better.
• Any other information, details, documents, or records that are easily and freely available and accessible in the public domain.

We obtain this information directly from you or otherwise automatically during your interactions with our Services, with your consent. The sources from which we collect personal information are:
• Directly from you : For example, when you create an account, fill out a contact form, or request a proposal.
• Directly and indirectly from activity on our Website and other services.
• Service providers who perform services on our behalf, such as processing payments and requests, verifying information, monitoring activity on our Services, providing analysis and analytics, maintaining databases, administering and monitoring emails and marketing, and providing consulting services.
• hird-party data providers.

4. How We Use Your Information

When you visit the Website, you are not required to actively provide any information, but we may collect some of your Personal Information automatically. We use your Information for the following purposes:
• To respond to your inquiries, provide quotes, and understand your project requirements.
• To deliver the digital marketing and branding Services you have requested.
• We may use your phone number and e-mail address for communication purposes, to obtain feedback regarding the Services, or to inform you about any new services being offered.
• We may use and share your phone number and email address with our partners, associates, affiliates, or any entities listed on our platform to contact you for the Services.
• We may use your contact information to send you marketing or promotional materials, special offers or promotions. You can opt out of these communications at any time.
• We may use your Information, such as reviews, to publish it on the Website or other social media pages, promote the Services, and serve as a reference for existing or potential clients.
• We collect and use your Information to understand your use of the Website and analyze, evaluate, enhance, modify, customize, and review the same to provide and improve Services.
• We may use your Information to provide you with information in relation to business updates, invoices, technical notices, security alerts, etc.
• We may use your phone number or email address to send you text messages or emails to verify your identity and provide notifications about our Services. If you choose to unsubscribe from such notifications, you may write to us or change the settings available on the Website.
• We may use the relevant information to process payment transactions through third-party providers, such as banking institutions, payment gateways, financial institutions, payment wallets or other related service providers.
• We may conduct user surveys to understand your preferences or choices, and your responses will be kept anonymous. Such surveys may require you to share Your Personal Information to register or participate in them. The response and the information shared will be used to understand the User preferences and to provide, maintain and improve the Services.
• We may maintain records of any electronic communications or calls that have been made with you while offering the Services for research and evaluation purposes and to improve the Services.
• We may keep your Information stored on our servers or systems for archival purposes.
• If we become aware that you have provided false or inaccurate information or are violating any third person's or entity's Intellectual Property Rights or privacy rights, we reserve the right to immediately suspend, delete, or terminate your account or undertake such actions or suitable remedies under the applicable laws to protect our and our other Users' interests.

5. Disclosure of Personal Information

To provide effective Services to you and to further our legitimate interests, we may, from time to time, be required to disclose the information collected from you to trusted third parties as follows:
• We may disclose your Information to any member of a group of companies, affiliates, subsidiaries, or business partners to the extent that may be reasonably necessary to offer the Services, for the purposes set out in this Privacy Policy. These entities may also use Your Personal Information for any reasonable purposes consistent with this Privacy Policy, including for marketing purposes.
• Third-party service providers that we may engage may have access to your Personal Information to provide the Services contractually on our behalf (e.g., payment processors, email marketing platforms, web analytics).
• Your personal information may be disclosed during integration with third party tools such as Google Ads, Meta Ads, and with other business partners.
• If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of the business transaction. Any such transfer will be subject to a similar standard of data protection.
• We may share analytical and statistical data and reports with the government authorities, upon request.
• We would share the information necessary for processing your payments in relation to any financial transactions that may arise, handled by third-party payment service providers.
• We may also disclose Your Personal Information, without notice, if necessary and required to do so by the Applicable Laws, regulations, rules, law enforcement agency, legal authority, governmental official, legal processes or at the governmental request or as may be required in the court of law or other statutory bodies and to protect our rights or those of others to prevent any harm to person or property.
• Our website contains third-party links. If you directly disclose any personally identifiable information or sensitive data through third-party links or public forums, your information may be collected and used by third-party websites or platforms. We recommend that you read their privacy policies before sharing or disclosing your personal information therein.

6. Data Retention

We will retain your Personal Information with us, only for as long as permitted under law, to satisfy any legal, accounting or reporting obligations.
We retain your Personal Information for the following purposes:
• To the extent that it is necessary to do so under the law;
• If it appears that the information is relevant for any ongoing or prospective legal proceedings;
• In order to establish and defend our legal rights;
• In order to send marketing and promotional materials, offers, and updates regarding our Services or newsletters, only until the consent is withdrawn;
• For archival, research, evaluation and administrative purposes.

7. Account Access and Management

To provide our Services effectively, we require access to certain accounts and information. Our policy regarding this access is as follows:
• 7.1. Access to Client Accounts: To manage and provide our Services (such as social media management, SEO, website maintenance, or online advertising), we require access to your relevant accounts. This may include, but is not limited to, social media profiles (e.g., Facebook, Instagram, LinkedIn), Google My Business (GMB), website backend (Content Management System), and hosting accounts. You agree to provide us with the necessary credentials or administrative permissions. We recommend sharing such sensitive information through a secure method and will treat it as Confidential Information.
• 7.2. Google My Business (GMB) Verification: For the creation or verification of a Google My Business profile, Google requires specific documentation to prove business legitimacy. You agree to provide us with the necessary documents (such as business registration certificates, utility bills, or other proof of address) required for this verification process. We will use these documents solely for the purpose of verifying your business with Google and will not store them longer than is necessary for this purpose.
• 7.3. Return of Access: After the completion of our contract and the return of account access, we will not retain any of your sensitive information, such as login IDs, passwords, or other confidential credentials. All such sensitive data will be securely deleted from our records.
• 7.4. Post-Contract Data Handling: To manage and provide our Services (such as social media management, SEO, website maintenance, or online advertising), we require access to your relevant accounts. This may include, but is not limited to, social media profiles (e.g., Facebook, Instagram, LinkedIn), Google My Business (GMB), website backend (Content Management System), and hosting accounts. You agree to provide us with the necessary credentials or administrative permissions. We recommend sharing such sensitive information through a secure method and will treat it as Confidential Information.
• 7.5. Client Responsibility Post-Handover: Once we have returned all account access to you and have confirmed the deletion of your sensitive information from our systems, our responsibility for the security and management of those accounts ceases. From that point forward, you will be solely responsible for the security of your accounts, including managing your own passwords, user permissions, and any other access credentials. We will not be liable for any unauthorized access, data breaches, or other security issues that may occur to your accounts after our access has been revoked and your data has been deleted.

8. Your Rights

You have the right to request access to the personal information we hold about you, to request correction or deletion of such information, to withdraw consent to our processing and to request restriction or portability of your personal data, subject to applicable laws. You may contact us at info@inddigmedia.com to exercise these rights.

9. Information Security and Data Protection

• All information that you share with us will be centrally stored on our servers/ systems, which are password and firewall protected.
• We take all reasonable measures, including appropriate encryption and physical, operational, and technical security measures, access controls and authentication mechanisms and regular security audits to safeguard and protect the information you have shared with us against any improper use, unauthorised access, and disclosure on the Website and other systems on which we store it. However, we do not take any responsibility or liability for data loss or theft caused by unauthorised access to the devices through which you avail the Services.
• You agree to keep your password and other log-in details confidential and against unauthorised access. If you suspect any unauthorised use of your Account, you must immediately notify us by sending us an email at info@inddigmedia.com. We undertake no liability for any unauthorised use of your account and password. • We do our best to secure your information in places that are not easily accessible to the public; however, you understand that no security systems are impenetrable. Hence, we cannot provide any assurance or guarantee regarding the security of our databases or the information you share with us on the Website. You acknowledge that any transmission is at your own risk. If you do not wish to take such risks, we recommend that you not use the Services.
• We may disclose and share your Information with our employees, data processors, representatives, agents, partners, and third parties only on a need-to-know basis. We take all reasonable security measures and place procedures and technologies as per industry practice to protect and secure the Information you provided to us, preserved both in electronic form and offline and ensure that all Information shared with our employees, data processors, representatives, agents, partners, etc., shall be maintained in confidentiality. Any third-party data processors shall also be required to comply with the requisite reasonable security measures or policies, or take such adequate measures to protect your Information.
• We disclaim all responsibilities pertaining to security breaches that are beyond our reasonable control, such as computer hacking, computer crashes, unauthorised access to our Services, government acts, and breaches of encryption.
• In the event of a personal data breach, we will notify you via your registered email address or contact number, and the relevant supervisory data protection authority as required, within 72 hours of becoming aware of the breach. Such notification of a personal data breach will include the nature of the breach, its potential consequences, the measures taken or proposed to address it, and the contact details of the Grievance Officer.

10. International Data Transfers

Your Personal Information may be transferred to and processed in countries other than the country where you reside. Specifically, our site servers are located in India, and our third-party service providers, and partners (e.g., Google, Meta) operate worldwide. This means that when we collect your Personal Information, we may process it in any of these countries.

Although legal requirements may vary from country to country, we have adopted appropriate safeguards to ensure that your Personal Information will remain protected in accordance with this Privacy Policy.

When we transfer your Personal Information to other territories, we will take appropriate measures to safeguard it in accordance with applicable law.

11. Cookies and other tracking technologies

We may collect certain information about our users through cookies and similar technologies to provide a customised page based on their browsing preferences on the website. To provide a better user administration and browsing experience, we understand the pattern of our users' interactions with us through web traffic routing. We also use these cookies for research and development and technical administration of the website. While optimising services for you, we may allow authorised third parties to provide a unique cookie on your browser.
The technologies we use may include:
• Cookies or Browser Cookies: You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use or access some parts of our Services. Unless you have adjusted Your browser setting so that it will refuse Cookies, Our Website may use Cookies.
• Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website is being used, how effective our marketing campaigns are, or to customize our Website for you.
• Performance or functionality cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential to its use. However, without these cookies, certain functionality may become unavailable. They also help us remember choices you make when you use the Website.
• Web beacons: Web beacons (sometimes called "tracking pixels" or "clear gifs") that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

How can You control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise Your cookie rights by setting Your preferences in your web browser controls. The means by which you can refuse cookies through your web browser controls vary from browser to browser. You should visit your browser's help menu for more information.
Any third-party sites or links placed or displayed within the Services, or the Website are not controlled or owned by us. These third-party sites or links may place their cookies and collect data or personal information from their users. We are not responsible for any such collection of data by these third parties.

12. Children's Privacy

The Website is not directed towards minors. We do not knowingly collect personal information from any User who is under 18 (eighteen) years of age. If we are made aware that we have collected the personal information of a person below the age of 18 (eighteen) years, we will take steps to delete the information within a reasonable time frame. If a parent or guardian becomes aware that their child has provided their information on the Website without their consent, they shall contact us to delete such information. In the event that a person below the age of 18 (eighteen) uses the Website in contravention of the Privacy Policy, we shall not be held liable or responsible for any damage or injury suffered by such person.

By using the website, you represent that you are at least 18 or, in the case of users below the age of 18, that your parent or guardian consents to your use of the Website.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we do, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Policy was last updated by checking the "Last updated" date displayed at the top of this Privacy Policy.

14. How to contact us

In the event of any grievances with respect to this Privacy Policy, or if You want to file a request to amend the Information we have on you, you may connect with the Grievance Officer at:

Address: Satyamev S Cube, 506 - 508, Tapovan Cir, near Decathlon, opp. Gwalbhog, GIDC Bhat, Motera, Ahmedabad, Gujarat 380005
Ph. No.:+91 97233 30160
Email ID: info@inddigmedia.com

The Grievance Officer will acknowledge your request/grievance within seven (7) working days of receipt and shall provide the necessary information in a month from the date of its receipt.